From Macheall Lance (Springfield, MO)
At some point in our lives we will have an opinion that differs from our co-worker, friend, or neighbor. It isn’t necessarily the difference of opinion that matters so much, but more so the way in which we handle the situation.
Keeping a positive mindset when giving and receiving feedback will almost always ensure that the process and outcome will be positive as well.
The following list addresses how to positively give and respond to feedback.
- Be Direct. Speak about the issue at hand, but don’t be rude.
- Express Concern. Sincere concern for both sides of an issue communicates a sense of importance.
- Express Appreciation. This gives your words extra potency and shows that you value the other persons time.
- Ensure that delivery is NOT personal, hostile, picky, or demeaning.
- Ensure that delivery IS caring, clear, and focused on improving.
In order to keep a conversation about any issue civil we must consider criticism thoughtfully and factually before responding. Although viewpoints differ across many issues, if we really want to be heard we must be civil when we speak.
The following video revisits the 5 tips listed above.